Privacy Policy

Last updated: July 7, 2026

Good Neighbor Heat and Air ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

1. Information We Collect

We may collect the following information when you use our website or contact us:

  • Name, phone number, and email address
  • Home address and square footage (for service estimates)
  • Service history and appointment details
  • Information you submit through contact forms, our pricing calculator, or event registrations

2. How We Use Your Information

We use the information we collect to:

  • Provide estimates, schedule appointments, and deliver HVAC services
  • Communicate with you by phone, email, or text message (SMS) about your service request
  • Send appointment reminders, follow-ups, and — where you have opted in — promotional offers
  • Improve our website and services

3. SMS / Text Messaging Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information obtained as part of the SMS consent process (including your phone number) will not be shared with any third parties for marketing purposes. We only use your mobile number to send you the messages you have consented to receive, such as appointment confirmations, service reminders, and estimate follow-ups.

You may opt out of text messages at any time by replying STOP, or request help by replying HELP. Standard message and data rates may apply.

4. How We Share Information

We do not sell your personal information. We may share information with trusted service providers who help us operate our business (such as scheduling, email, and payment processing tools), solely for the purpose of providing our services to you. We may also disclose information if required by law.

5. Data Retention & Security

We retain your information for as long as necessary to provide our services and comply with legal obligations. We take reasonable measures to protect your information from unauthorized access, use, or disclosure.

6. Your Choices

You may opt out of text or email communications at any time. To update your preferences or request that we delete your information, contact us using the details below.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

8. Contact Us

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